You may return any product ordered, for any reason, for a full refund. You will also receive a refund for the return shipping cost, if the return is a result of our error. All returns must be received within 30 days of delivery of your shipment.
Please note that we cannot accept the return of used items or items returned more than 30 days past delivery.
Each shipment contains a return shipping label to make it easy to return your order if necessary. Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.
Replacement of Damaged or Defective Items
Report any damage to your purchases to firstname.lastname@example.org and we will arrange for a replacement or refund.
We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days after we receive your return.